We are a learning and development consultancy with a genuine heart for people.
We passionately believe that emotionally intelligent behaviour which builds mutual respect, empathy and trust is at the very heart of effective interactions between people. Critically, for managers and leaders, it is also the greatest lever of employee engagement.
This belief underpins the development interventions and individual coaching we offer.
FPI Associates with Fiona Irving
We are a learning and development consultancy with a genuine heart for people.
We passionately believe that emotionally intelligent behaviour which builds mutual respect, empathy and trust is at the very heart of effective interactions between people. Critically, for managers and leaders, it is also the greatest lever of employee engagement.
This belief underpins the development interventions and individual coaching we offer.
Raising the capability of managers to set clear expectations & monitor & review effectively.
Developing collaboration by embedding effective feedback skills into your organisation
Enabling people to present themselves more positively to influence business outcomes
Equipping new managers with a toolkit of essential
skills & knowledge to start well
Investing in their future by developing interpersonal,
team and management skills.
Developing confidence, impact and effectiveness when dealing with others.
Providing a confidential space to focus on real – time personal development needs.
FPI Associates was launched in 1998 by Fiona Irving following her 12-year career with British Airways, working in a variety of development roles.
Our main focus is raising the capability of managers to deliver effective performance for their organisation. We support them with skills-based development, facilitation and coaching.
We know that we can only add value to our clients if we work in partnership – we never pretend to know more about your business than you do.
We don’t deliver “off the shelf” packages. Every intervention is designed or customised as a “best fit” solution to the unique needs of your organisation.
We are committed to creating supportive learning environments in which people feel encouraged and motivated to learn and develop their skills and knowledge.
FPI Associates has supported over 50 corporate clients since 1998. Our experience has taught us that five fundamental elements endure wherever people work together; the desire of employees to be led & managed effectively, to be communicated with consistently and authentically, to be offered an opportunity to grow, develop potential & to be treated with respect and to work in a safe and empowering environment.
I draw on my wide experience, my own personal development to inform my training, mentoring, feedback & coaching in the areas outlined above.
I am accredited as an Associate Certified Coach (ACC) by the ICF (International Coaching Federation), having studied for my Professional Coaching Diploma with Optimus Coach Academy. This programme represents rigorous training and assessment to ICF PCC (Professional Certified Coach) standards and ethics and is recognised by both the ICF and the Association of Coaching (AC) as an Accredited Coach Training Programme (ACTP). You can find out more by reviewing my Coaching Profile.
In addition, I hold a Diploma in Assertiveness Training for Trainers and am a licenced practitioner of both MBTI and DISC personality profiling instruments. I have also trained as a Career Coach with Personal Career Management.
Built on designing & delivering effective interventions based on client-partnership principles and an honest and down to earth approach.
Our track record of repeat business is indicative of the comfort and confidence that clients feel when engaging us.
To improve communication between people within organisations and so make working together more productive and enjoyable.
Fiona has a relaxed and good-humoured consultancy and delivery style which receives positive reviews from participants and coaching clients alike.
A focus on interpersonal skills development and a wealth of experience in supporting managers to manage their people effectively. Fiona’s particular strength is in combining a sharp eye for behavioural impact with a gentle directness and ease with offering feedback to clients to raise self-awareness.
Whilst often working alone, Fiona has access to a team of high calibre associates to support larger programmes. All have worked at senior level within corporates. Our shared goal is to enhance the performance of individuals by developing their confidence and competence.
Of course! All commissions start with a complimentary, no obligation conversation in which we can explore the issue and gauge whether FPI Associates is the most appropriate source of support. If we both agree, we will then prepare a proposal outlining our initial approach to an intervention; it’s key objectives, next steps and costings for your consideration.
We hope that our website clarifies what is important to us and how we like to work. But the real chemistry check is best done face to face when you can explore our experience and more easily imagine us working within your culture. Understanding your business is essential for us, too, if we are to add value to it. So, we work hard to get to know you as a potential client and to gain insight into your priorities and values.
Not at all – although that would be the ideal! The wonders of technology mean we can connect online (through Zoom, FaceTime or similar) and relevant materials can be emailed or sent to you in advance of coaching sessions. A complimentary “chemistry check” conversation is the first step to deciding whether to engage our services. Drop me an email to fix up an initial meeting!
Well, that really depends upon your objectives and how they can best be met, given your culture and unique operational constraints. That is why we don’t sell “one- size- fits- all” learning and development solutions but prefer instead to design or tailor products to best fit our clients’ needs, which can often be complex and variable. All our work starts with a conversation and cost proposals are developed from that point.
Certainly – for example we adapted a Management Skills programme for a client that was previously delivered as a one-day face-to-face workshop across the UK. This is now running as a three- part online programme and is receiving very positive feedback. We were also asked, early in the pandemic, to design and deliver a Wellbeing & Resilience module for managers who were adjusting to working – and leading - from home.
